Sep 3, PM. Article Number :. Microsoft and Symantec have identified an issue that occurs when a device is running any Symantec or Norton antivirus program and installs updates for Windows that are signed with SHA-2 certificates only. The Windows updates are blocked or deleted by the antivirus program during installation, which may then cause Windows to stop working or fail to start.
Symantec has stated in an advisory that this fix will be released in the next version. Microsoft has temporarily placed a safeguard hold on devices with an affected version of Symantec Antivirus or Norton Antivirus installed to prevent them from receiving this type of Windows update until a solution is available.
The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:. If you do not see your language, it is because a hotfix is not available for that language.
For more information about how to obtain a Windows 7 or Windows Server R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:. The global version of this hotfix installs files that have the attributes that are listed in the following tables.
The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time DST bias. Additionally, the dates and the times may change when you perform certain operations on the files. Important Windows 7 hotfixes and Windows Server R2 hotfixes are included in the same packages.
However, hotfixes on the Hotfix Request page are listed under both operating systems. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature. Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:. The conflict stemmed from a long-anticipated change in the way Microsoft signed the August patches: Starting in August, all patches are signed using the SHA-2 encryption method.
Per Symantec which owns the Norton brand :. All currently available versions of Symantec Endpoint Protection are affected. Yesterday, in a coordinated reveal, both Symantec and Microsoft say that all is now well.
Symantec now says :. Best photo printer From budget-friendly to top of the line. You agree to receive updates, promotions, and alerts from ZDNet. You may unsubscribe at any time. By signing up, you agree to receive the selected newsletter s which you may unsubscribe from at any time. You also agree to the Terms of Use and acknowledge the data collection and usage practices outlined in our Privacy Policy. What are you looking for? Preferences Community Newsletters Log Out.
Full Bio.
0コメント