Goodbye Microsoft. Thank you. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.
Hi Jack, Thank you for your reply. It's not even the money, but also the damage to the environment with the unnecessary waste! In reply to CyberGregHu's post on June 20, I can appreciate the frustration Greg but in all honesty, this is the first time I have heard of one breaking. I just do not think it happens often. Good luck!! Hey Jack, Mine has also broken.
I have only had it for a few months. So Greg is not the only one. In reply to LevinaM's post on September 16, That is too bad Levina. Consider the blue tooth option rather than one with a dongle. Nicole Summers. I guess this policy solidifies where customers really stand in Microsoft's eyes. Time to look into other manufacturers now. In reply to srross's post on November 18, Ditto here.
Can't believe Microsoft is so disrespectful to its customers and to the environment. What arrogance to think that forcing customers to purchase an entire new set of components is a reasonable solution to a recurring problem caused by their poor design.
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Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation. The error that you encountered regarding your wireless mouse not working properly can be related to either hardware or software issue. To isolate your concern, we'd like to ask the following:. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. About the question about changes, regular Windows 10 updates and bios update on the laptop have been made.
There are no changes except Windows 10 routine updates on the second laptop I have tested with. I have tested with Longitech wireless mouse which is working fine.
I have noticed that the mouse just works with HID-compliant mouse driver in the device manager panel. While the wireless mouse is attached, all scrolling functions using mouse or touch pad do not keep the scrolled positions.
Dragging the scroll bar goes back to the original position. And drop downs do not open. We appreciate the information that you've provided. Our next option is to ensure that driver for your wireless mouse is compatible to your device. To do this, we suggest that you update your device driver by following the steps below:. That driver is the installed from the Microsoft Driver link you have mentioned and computer restarted. The problem persists.
The steps that you've taken are astounding. The result of the steps that we've performed indicates that the issue is hardware related. Our next option is to contact the Microsoft Supplemental Parts team to obtain a replacement device.
To do this, click this link and check the appropriate number under Contact Information to speak with one of our representatives. Note: You must be in possession of the product if it is damaged or defective and be able to provide proof of purchase. Thank you. I have the same question 3. Report abuse. Details required :. Cancel Submit. User Microsoft Agent.
Hi, The error that you encountered regarding your wireless mouse not working properly can be related to either hardware or software issue.
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